Shipping FAQ

What countries do you ship to?

We can arrange delivery to all sub-Saharan African countries. To arrange for product delivery outside South Africa, please send an email to orders@sinetech.co.za.

 

What are your operating hours?

The Sinetech online shop is available 24 hours a day; however, queries can only be answered and orders only processed during our office hours of 8am to 4.30pm Monday to Thursday and 8am and 3.30pm on Fridays.

 

Are my goods insured while in transit?

Yes, when you make use of Sinetech’s built-in online delivery service, insurance of the goods in transit is included in the final amount.

 

How soon will I get my items?

Delivery is achieved within 5 days, depending on the destination and stock availability.

 

Can I buy online but collect myself?

You are very welcome to select and pay for products online and then collect your own stock or arrange for your own courier company to make the collection. Please note that our goods-in-transit insurance only applies if you make use of our online delivery service. Please send an email to shoponline@sinetech.co.za to make arrangements.

 

Faulty products and returns

Click here to read the section titled “Goods Return Policy”.

 

Warranty

Sinetech (Pty) Ltd’s full Warranty can be found here